Adding Events to Gather helps families organize their memorial plans for their loved ones! Event Notifications are sent to loved ones to remind them of upcoming events and give them easy access to the event details like date, time, and location!
This article answers some of the frequently asked questions regarding Event Notifications!
Who will get event notifications?
Anyone who has contributed to the Remember Page and opted in to receive notifications will receive notifications for public events.
Invited helpers on the Organize page (both guests and admins) will receive notifications for private events.
How will loved ones receive notifications?
Notifications will be sent by either email or text. There are two separate communication preferences and the loved one can opt in or out of either method.
If the loved one opts in to both emails and texts they will receive both methods of communication.
The email notification lists all of the events, as well as the date, time and location of the event, making it easier for your families to be aware of plans:
The text notifications are shorter and notify the family of the upcoming event and instruct them to review event details on the Remember Page:
When Are Event Notifications Sent?
Event notifications are sent at two intervals:
Event Summary Notification: This is sent at 3:00 PM in the funeral home's timezone. It provides a summary of all upcoming events in the next 24 hours.
Two-Hour Warning Notification: This is sent 2 hours before each event. If multiple events are occurring within the next hour, they will be grouped together in one notification.
Examples:
Let's say there are 3 events on Saturday, 3/20:
1:00 PM - Graveside
1:30 PM - Funeral
5:00 PM - Memorial
On Friday, 3/19 at 3:00 PM:
You will receive one notification with the details of all three events happening the next day.
On Saturday, 3/20:
At 11:00 AM, you'll receive a reminder for the Graveside at 1:00 PM and the Funeral at 1:30 PM.
At 3:00 PM, you'll receive a reminder for the Memorial at 5:00 PM.
All notifications include specific event details: name, date, time, and location.
Event Notification Restrictions:
No two-hour warning notifications are sent between 8:00 PM and 8:00 AM. Instead, events occurring during this period will have notifications sent out at 8:00 PM the night before.
Example:
If there's an event at 9:00 AM, the notification (normally sent at 7:00 AM) will be sent at 8:00 PM the previous evening, reminding you of the 9:00 AM event.
Private vs. Public Events:
Private events are only sent to those with permission (helpers).
Public events are sent to both helpers and visitors.
Examples:
Let's say there are 3 events on Saturday, 3/20:
1:00 PM - Private Graveside
1:30 PM - Public Funeral
5:00 PM - Public Memorial
On Friday, 3/19 at 3:00 PM:
Visitors receive one notification for the 2 public events.
Helpers receive two notifications: one for the 2 public events and another for the 1 private event.
On Saturday, 3/20:
Visitors receive two two-hour warnings for the public events.
Helpers receive three two-hour warnings for all events, as private and public event notifications are sent separately.
How do my families adjust their communications preferences?
All loved ones (both helpers and Remember Page contributors) will be automatically opted-in to event notifications when you add them or they sign up themselves.
Families can manage their preferences by clicking their profile photo in the top right, then the 'My Loved Ones' tab and adjusting the communication preferences.
Communication preferences are managed per decedent so a family member could opt to receive notification for one decedent you are caring for but not another.
Funeral Home employees will have the ability to edit helpers' communication preferences. They will not have the ability to edit communication preferences for all of the visitors on the Remember Page, in order to ensure Remember Page visitors' account details are kept secure.
Families can also opt out of Event notifications via an "unsubscribe" button on the bottom of the email. Or replying "STOP" to the SMS text message. When unsubscribing via email, the family member will be taken to a page that confirms they are now opted out. When opting out by replying "STOP" via SMS the family member will receive a text back confirming they are now unsubscribed.
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