Congratulations on working with our in-house team to create your integrated funeral home or cremation website! It's common for websites to include several contact forms for families and your community to get in touch with you. We've created a quick guide to help you with processing form submissions from your Gather-built website.
Important: skip to this section to see how you should be handling form submissions from your new, Gather-built website.
What is a Website Form?
A website form is a digital interface element used on a web page to collect information or input from users. It typically consists of a set of fields that users can fill out with text, numbers, or other data, along with buttons like "Submit" or "Send" to transmit the entered information to a server for processing. There are several types of forms that are generally included on websites:
Contact Forms
Pre-Need Forms
Subscription Forms
Feedback Forms
How Will I Know When a Form is Submitted?
When a form is submitted on your Gather-built website, you'll receive an inbound email notification to the email you provided to our design team. Below is an illustration of what a website form submission may look like in your email inbox.
How Should I Handle a Form Submission?
You should contact the person who submitted the inbound form as soon as it comes through. However, you should not directly respond to the email that you receive from webmaster.fhsites@gather.app, this is simply a notification email from our system with the contact information. Instead, here's how you should follow up with a new form:
Copy the email address provided by the contact and send an introductory email
Call the contact using the phone number provided in the form submission
If you don't receive an answer, set a reminder to check back in 1-2 days