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Publishing a Case To Your Gather Website
Publishing a Case To Your Gather Website

See how easy it is to publish a case directly to your Gather Website for families to enjoy.

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Written by Annie McFarland
Updated over a week ago

Because Gather is a fully-integrated, all-in-one solution, it is easy to publish a case directly to your website. Once your case is published, everything is perfectly Nsync, meaning any changes on the Case Management side (obituary text, event dates, event times, the spelling of a name, etc.) will be instantly reflected on your Website without having to do anything.

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How do I publish a case?

You will notice a world icon on the top-left of the Organize page. To publish, simply click the toggle to the "Published" position-- it's that easy.

Once you publish the case, you will notice that the popper menu changes to the following state, allowing you to unpublish the case in just a single click.

β›” NOTE: Trade and Pre-Need cases cannot be published on your website. You can always adjust cases to At-Need if you need to publish.


Publishing from your DashBoard

You can publish and unpublish a case by clicking the three-dot menu on the top-right of the case card on your DashBoard. Publishing adds a thin green border around the case card and the publish status appears directly under the case card.


What happens when a case is published?

Publishing a case adds an obituary case card to your website as shown below. It also adds the case to your dedicated obituary page. Unpublishing removes the case.

🌐 IMPORTANT: The Remember Page is always accessible to family members who have the direct link even if the case is not yet published.

This allows family members to curate the Remember page before it is published.


How do I get the obituary text to show?

Making the obituary text display on the Remember page is a separate process. To make the obituary text appear on the Remember page, you must first complete the obituary task.

πŸ”’ The obituary can also be locked so that family members can't make changes without your permission.

πŸ€“ Need help writing the obituary? Our A.I. Obituary Builder can take the process of writing an obituary from hours to minutes. Click to learn more.


What else do I need to do?

There are a few simple things you can do when publishing a case to create an even better experience for your families. The better the experience, the more likely families will be to share the Remember page with others, which will create an even larger community for your funeral home.

Add Cover Photos

Adding a cover photo helps create an immersive experience that makes the Remember Page feel custom to each family. To add this, simply click on the "Edit" button on the top-right of the Remember page and you will be prompted to add a desktop cover photo and a mobile cover photo. Adding two images ensures that the page looks good on any device.

We've also created a custom task for cover photos that can be assigned to family members:

Add Events

Any events added via the Case Management side will automatically show on the Remember page. This helps ensure that families know important details about each event.

πŸ”’ NOTE: You can specify events as Invite Only which will make it so that only invite helpers can view the event.

πŸ• NOTE: Each user who comes to the Remember page will see the event time in their local timezone. A three-digit timezone will always be shown to avoid confusion.

Add Service Details

You can display the Service Details directly on the Remember page. This creates a nice keepsake for the family while also helping to inform those who aren't able to attend the services. There is an interactive task that can be used to fill out this information. Similar to the obituary task, the "Service Details" task must also be completed before it will show on the Remember page.

Add Casket Bearers

You can also display the designated casket bearers directly on the Remember page by filling out and completing the "Specify Casket Bearers" task.


What can I edit on the Remember Page?

By clicking on the settings icon on the top-right of the Remember page, you have access to the following customizations.


Can I add a theme?

Yes, we have an increasing number of themes from which you can select. Each one changes the look and feel of the Remember page so that it feels custom to each family. A theme can be selected by clicking on the top-right settings icon and then navigating to the "Theme" tab.


Can I add a memorial video?

There are two options for adding a memorial video: Youtube and Tukios. Simply click the top-right settings icon and navigate to the "Extras" tab and follow the in-app instructions for how to add each option.

Click here for instructions on adding a YouTube Video or a Tukios Video.


Can families make payments via our Gather website?

You have two options for helping families pay for services via your Gather website:

  1. Gather WebPay: Gather websites come with an integrated web payments solution that allows families to quickly pay for their bill from anywhere on any device, directly from your website. Each payment entered creates a case card in your Case Management solution, making sure everything stays organized and helping improve your collection rate.

  2. GoFundMe: You can embed a GoFundMe link directly onto the Remember page by clicking the top-right settings icon and navigating to the "Extras" tab and following the in-app instructions for the GoFundMe option.


How can I increase the number of visitors to the page?

By building out the page as described above, families are more likely to want to share the page with others. Here are a few additional suggestions to help you build an even larger community:

  1. Tell the family about the Remember page in the arrangement conference.

  2. Show the family an example of what a completed page looks like.

  3. Invite additional family members in the planning process to complete various tasks such as uploading photos or sharing memories.

  4. Use the A.I. Obituary Builder to list out and invite additional family members.

  5. Share the Remember page on your funeral home's social media accounts using the icons at the top of the Remember page.


How can I use the custom QR code?

Each Gather Remember page comes with a custom QR code that can help create a unique experience for families by linking something physical back to their loved one's Remember page. To access the QR code, click on the first QR code icon in the row of social icons or click the top-right settings icon and navigate to the "QR Code" tab.

Here are a few ideas for how to leverage this technology to help your families:

  1. Place the QR code on the funeral program to help people share memories.

  2. Place the QR code on a sign outside of the chapel to direct people to sign the digital guestbook directly from their phones.

  3. Place the QR code on prayer cards or bookmarks to help families come back to the Remember page over the years.

  4. Place the QR code in the printed obituary to help people find important information about the services.


How can I showcase flowers and cards for the family?

At the bottom of the Remember page, you have the option to capture a photo of the flowers that were sent to the services and the corresponding card for each flower. This is a nice gesture that families will appreciate. Simply click the "Upload Gift Photo" from Gather on your mobile device and snap a photo of the flowers and the card.


How can I display a live stream on this page?

Gather offers an all-in-one, integrated LiveStream solution that can be automatically added to the top of each Remember page. You simply click a toggle when scheduling an event and the stream indicator will automatically be added to your Remember page where you can quickly start the stream at the designated time. Families don't need to download anything and the recording will be automatically uploaded, hosted, and stored for the family to come back to year after year.


Other FAQ's

What can family admins edit on the page?

Guests are not able to edit any of the details on the Remember page. Family Admins can adjust the display name, theme, cover photos, and memorial videos. They can also adjust the following subset of configuration options.

Can I turn off the Remember page completely?

In the rare instance where you may need to turn off the Remember page, please contact Gather support and we can disable the page for you.

How do I edit the name shown on the Remember page?

Click the top-right settings icon then navigate to the "Basics" tab and click the "Change Display Name" button. From this single screen, you can edit all of the various places where the name is displayed in Gather. You can also edit the Remember page URL.

How many photos can be uploaded to a Remember page?

There is currently no limit to the number of photos that can be uploaded. Each photo is stored at full resolution. This is a valuable service that can be built into your GPL.

How long will memories be available?

For as long as you and the family want.

Can I add other links to the Remember page?

Yes, you can add as many links as you want by clicking the button under the obituary text.

Does the Remember page work on mobile devices?

Yes, just like the rest of Gather, the Remember page works perfectly on any device.

Has the Remember page been optimized for SEO?

Yes, we've done a number of things to the Remember page to ensure it performs well with search engines.


Need More Help? πŸ‘‹

Chat with our team anytime. Or give us a ring at (208) 908-0488.

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