Open the Website Tweak Ticket Tool in Gather
Click the three lines (menu icon) in the top-right corner.
Select Submit a Website Tweak Ticket from the dropdown menu:
Provide Details for the Ticket
Fill out the form in the messenger box:
Include any relevant details that would help our design team understand your request (e.g., page URLs, specific text, or image changes).
Create the Ticket
Once all required information is provided, click Create Ticket:
Confirmation and Tracking
After submitting, you’ll receive a ticket summary and a ticket number:
To track your ticket’s progress:
Click the plus (+) sign in the bottom-right corner of your dashboard.
Use the chat feature to view your pending tickets or to follow up.
You'll also receive email updates as your ticket progresses!
Website Tweak Ticket Best Practices:
Follow-Up Timing: Check back on your ticket’s status after 48 hours, especially during the week. Any tickets submitted over the weekend will be worked on during the upcoming week.
Responding to Questions: Our design team may need additional information, so watch for updates and respond promptly!
Alternative Submission Option: You can also submit a website tweak or ask questions by emailing websites@gather.app.