You work hard every day to provide an amazing service to your families. Our GatherPay solution helps ensure that you get paid quickly, accurately, and completely. Let's take a look at how it works.
How Do Families Pay Your Funeral Home?
Gather was designed to track all payments made to your funeral home, organized by the particular case. This includes the following methods:
Cash
Check
Card Reader (perfect for in-person card processing)
Enter Card (perfect for entering a card manually via phone)
Other Method
Remote Payment Link
If you collect payment via Card Reader, Enter Card, or Remote Payment Link, Gather will automatically process that card for you and track the payment automatically. This creates a seamless experience for your team and your families.
How Does Gather Pay Your Funeral Home?
This is the most important question, so let's walk through it together.
Once the payment is entered into Gather, we automatically start the process of routing the funds directly to the bank account.
NOTE: If you haven't yet configured your funeral home to use GatherPay, please contact your Account Manager who can help set up this secure process. You can specify exactly which of your bank accounts you want your funds deposited into.
Payments Report
Navigate to your Dashboard and you will see a "Reports" section at the top as shown above. Next, click on the "Payments Report" which will allow you to track the status of each payment across your entire funeral home.
This report has a couple of helpful features:
Select a pre-defined or custom date range to narrow in on particular payments.
You can select the "Show only Paid" toggle to isolate just the payments that have been processed via GatherPay.
✅ You can use the checkbox at the end of each row to reconcile each payment with your bank account.
You can click the "Print" button to create a PDF of your payments.
Note that this will create a PDF of the currently filtered view so that you can isolate a subset of your payments.
For the best results, we recommend printing in Landscape mode.
Payout Amounts
When a payout has been made, the top of the Payments Report will show the following boxes which will include the amount of the payout, the date, as well as the number of transactions that make up that payout.
For example, you can see that $2,199.53 was paid on 14 JUN 2023 and that is made up of two transactions. We can then drill into this payout to see the details as shown below:
From this detailed view you can see the following information:
Payment Date: This is the date that the payment will be transferred to your bank account.
Case: Clicking this will link directly to the Payment page so that you can see all payment details about the case.
Payer: The family member that the payment is tied to.
Method: This will be one of the three payment methods discussed above: Card Reader, Enter Card, or Remote Payment Link.
Payment Amount: This is the amount the customer was charged.
Processor Fee: This is the convenience fee that will be deducted from the payment amount to determine the payout amount.
Merch Fee: This is the convenience fee that the funeral home has decided to charge to the family.
Payout Amount: This is the total amount that the funeral home receives from this transaction.
✅ You can also use the checkbox at the end of each payment to reconcile this with your bank account. Clicking this box will automatically check off the same payment on the main Payment Report page.
How Long Does it Take for Payment to Arrive?
The time from the initial payment to when the money hits your account may vary:
For most payments, the time is 2 business days from when the initial payment is processed.
For the ACH Debit option, it may take up to 5 business days from when the initial payment is processed.
The ACH Debit option is only available when using the Remote Payment Link option.
⏱️ NOTE: Most banks deposit payouts into your bank account as soon as they receive them, though some may take a few extra days to make them available.
If you have questions, our internal team of accountants can help provide details related to your specific situation.
Need Custom Reports? 📈
Your Case Management subscription with Gather comes with unlimited custom reports. Anything that is tracked in Gather can be pulled into custom reports that can be delivered directly to your inbox at your preferred cadence.
Contact your Account Manager with any requests you have for custom reports and we will get those created, tested, and sent over for your approval.
Need More Help? 👋
Chat with our team anytime. Or give us a ring at (208) 908-0488.