When a family makes an ACH payment, it will now be marked as Pending until the bank finalizes the transaction. The timeline from a pending payment converted to successful or failed is typical 5-7 days from the payment date.

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Once the bank confirms the payment, it will automatically update to Successful or Failed, giving you real-time accuracy. If a payment is unsuccessful, both the funeral home and the family will receive immediate notifications, and a replacement invoice will be generated for easy reprocessing.

📌 Pending payments will show up on the payments report in Gather and all reports created with Gather Analytics. All pending payments will be clearly marked with the status of pending. You can filter them out of Gather Analytics reports by excluding pending payments in the status filters.

📌 Pending payments will NOT be included in the Batch Extract report since this report is intended to be used in third party accounting software, like Quickbooks. If the payment later becomes successful it will be included in the report. If the pending payment later fails it will not be included in the Batch extract.

Pending payments are not included in payouts from Gather Pay until they are successful. If a pending payment later fails it will not be included in payouts from Gather.

✅ If a pending payment fails the family member who was the payer will immediately receive an email and/or text notification letting them about the failed payment. The communication method depends on the communication information you recorded for the family member.

✅ A replacement invoice will be generated on the payment page so that the family member can re-process the payment using their preferred payment method.

✅ The case assignee in Gather will also receive an immediate email notification about the failure with the contact information to the payer and the link back to the payment page:

Chat with our team anytime. Or give us a ring at (208) 908-0488.