Table Of Contents:
What is Hotel Booking / Guest Accommodations?
Guest Accommodations is a free feature in Gather that lets family members book nearby hotels directly from their loved one's Remember Page — with no setup and no extra work for your staff.
When you add a service event in Gather, a "Find Hotel Nearby" button automatically appears on that event in the Remember Page. Families click it, book through a trusted Expedia-powered experience, and receive an instant confirmation. Your team doesn't lift a finger. Here is how this feature and offering will benefit your funeral home:
Differentiate Yourself: Offer a modern, comprehensive family experience that goes beyond the service itself.
Zero Staff Burden: No phone calls to hotels, no extra coordination — the feature operates on its own.
Strengthen Your Reputation: Show families you're anticipating their needs before they ask.
Already Integrated: Built into the Gather platform your team already uses. No new logins, no learning curve.
How Does Hotel Booking Work?
Once this feature is activated for your account, a new 'Hotel Booking Link' toggle will be available for your staff to enable or disable for each event scheduled for a case in Gather.
If enabled for a published event, a new button will be available on the loved one's Remember Page for their family and friends.
What Do Families Experience?
Family members visiting service details on the Gather platform or your Remember Pages can select the 'Find Hotel Nearby' button to:
Search for hotels near the service location, automatically filtered by proximity
Browse availability and compare options
Book directly through a familiar Expedia-powered interface
Receive an instant booking confirmation by email
Access dedicated phone support by contacting Expedia at (866) 235-9325 for changes, questions, or special requests.
Below is an example of the booking confirmation email that family and friends will receive after booking their hotel accommodations through this experience offered by your funeral home(s).
How to Enable Hotel Booking For Remember Pages
The feature is available now to all Gather customers at no additional cost. To activate it for your locations:
Reach out to your Gather customer success manager, or
Email help@gather.app
Important Tip: If you have a family member who needs additional support, simply provide them with the number for Expedia Support: (866) 235-9325.
Frequently Asked Questions
Below are some frequently asked questions about our new hotel booking feature.
1) Does this feature cost anything for me to enable in Gather?
No. The Hotel Booking / Guest Accommodations feature is included in your Gather subscription at no additional charge.
2) Is there anything our staff needs to set up once Hotel Booking / Guest Accommodations is enabled for our account?
No setup is required. Once the feature is enabled for your account, it works automatically whenever a service event is created. Bookings, confirmations, and customer support are all handled by EventPipe.
3) What if a family needs to modify or cancel their booking?
Families have direct access to dedicated phone support through EventPipe for any changes or questions. EventPipe's Support Number is 866-235-9325.
4) Which service event types support Guest Accommodations?
Any service event you create in Gather — funerals, visitations, receptions, or other events — will automatically have Guest Accommodations available.
5) What if I don't use Remember Pages?
Guest Accommodations is currently available to customers who utilize Remember Pages. If you're not currently using Remember Pages, contact your Customer Success Manager or email help@gather.app to learn more.