What's New
Rebuilt name search across the Rolodex search and your website
Every search box now runs on a new fuzzy name match: global search, the dashboard filter box, the case name typeahead, the people picker, and obituary search on your funeral home website.
Middle names, nicknames in quotes, and maiden names in parentheses are now searchable even when they aren't part of the displayed name.
Global search also matches email addresses and phone numbers, and results are ranked by relevance rather than alphabetically.
Result rows now show date of death and case number, and tell you when the match came from something other than the name on the row.
Optional "Make a Payment" button on the Remember Page
A new toggle in the Guest Payments section of your funeral home settings adds a "Make a Payment" button to the Remember Page.
The button appears only when the toggle is on and guest payments are allowed on that case, and it links to the guest payment page for that case.
More detail on the KeepTrack Chain of Custody document
A step's location address now prints under the step title, for any location that has an address configured on the whiteboard.
Signature attestation text now prints under the signer's name — verification text for the team member signature, fine print and verification text for an additional signature.
The first step on the printout now shows its note alongside its ID line.
On the Tracking page, pickup and drop-off now show the full street address, and the Print Tracking button sits centered between the completed and pending steps.
Bug Fixes
Report dates showing a day early in rare time zone scenarios
Death Date on the Cases Report could display one day earlier than the date recorded on the case.
Date-only columns are no longer shifted by a time zone, both in the grid and in date filters on analytics reports.
Columns that carry a real time, like Case Created On, still follow the funeral home's day.
Incomplete signature packets downloaded without signatures
Downloading a signature packet before it was finished returned the unsigned original instead of the in-progress version.
The download now includes the signatures collected so far.
Unsubscribe link on scheduled Gather Analytics reports
Recipients with a Gather login kept receiving a scheduled report after clicking unsubscribe, even though the page confirmed they had been removed.
Those recipients are now removed as expected, and the confirmation page only reports success when someone was actually removed.
Taking an ID photo on Android
Some Android users couldn't open the camera from the tracking page because of the device's own browser security settings.
The page now shows a "Don't see the camera option?" prompt with help, instead of leaving staff stuck.
QuickBooks location changes not syncing
Renaming, adding, or removing a Location in QuickBooks wasn't carrying through to Gather.
Location changes now sync, and clearing a location-to-funeral-home mapping completes cleanly.
Behind the Scenes
Case-scoped pages and pollers now resolve a case with a single lightweight lookup instead of a full case load, cutting the number of queries behind livestream, obituary, and similar endpoints.
